Refund policy

Return and Refund Policy

We want you to love your ZLII Jewelry piece. If you are not completely satisfied with your purchase, please review our return policy below.

Return Window

We accept return requests within 14 days of delivery.

To be eligible for a return, the item must be unused, unworn, in its original condition, and returned with its original packaging.

Non-Returnable Items

For hygiene and safety reasons, earrings are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

The following items are also non-returnable:

Items that have been worn, used, altered, or damaged after delivery
Items without original packaging
Gift cards
Final sale items
Personalized or custom items, if applicable

How to Request a Return

To request a return, please contact us at zzecommerce1@outlook.com with your order number and the reason for your return.

Please do not send your item back without contacting us first. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process the refund.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of the item and packaging.

Contact

For return questions, please contact us at zzecommerce1@outlook.com.