Answers to common questions about shipping, returns, pearl care, sizing, and order support.
Where do you ship?
We currently ship to addresses in the United States.
How much is shipping?
Standard U.S. shipping is $5.99. Standard shipping is free when your order total is $119 or more.
When will my order arrive?
Orders are typically processed within 3 business days. After dispatch, standard delivery is estimated at 3–7 business days. Delivery estimates are not guarantees and may be affected by carrier delays.
Will I receive tracking?
Yes. Tracking information is emailed after your order is dispatched. Some orders may ship from an international fulfillment partner.
What is your return window?
Eligible unused and unworn items in their original packaging may be returned within 14 days of delivery. Customers pay return shipping unless the item arrived damaged, defective, or incorrect.
Can earrings be returned?
For hygiene reasons, earrings are final sale unless they arrive damaged or defective.
Why does my pearl look slightly different from the photos?
Freshwater pearls are natural materials. Small variations in shape, luster, color, and surface texture are part of their individual character.
How should I care for pearl jewelry?
Avoid direct contact with perfume, lotion, water, and household chemicals. Wipe your jewelry gently after wear and store it separately from harder pieces.
How do I choose a size?
Use our Size Guide and check the Size & Fit details on the individual product page. Product-page measurements take priority because fit can vary by design.
How can I contact ZLII?
Use our contact form or email support@zliijewelry.com. For order questions, include your order number and the email used at checkout.
For complete terms, please review our Shipping Policy and Return & Refund Policy.